Terms of service

Welcome to our store! By placing an order on our website, you agree to the following terms:

1. Orders & Personalization

   • Please ensure all personalization details (names, photos, text) are correct before placing your order.

   • We are not responsible for errors provided by the customer.

2. Processing & Shipping

   • Orders are processed once payment is received.

   • Shipping times may vary depending on location and courier services.

   • We are not responsible for delays caused by couriers or customs.

3. Returns & Exchanges

   • Due to the custom and personalized nature of our products, we do not accept returns or exchanges unless the item is damaged or incorrect.

   • If your order arrives damaged, please contact us within 7 days with photos of the product.

4. Payments

   • All payments are processed securely through Shopify’s payment gateways.

   • Prices are listed in [your currency] and may be updated without notice.

5. Liability

   • We are not liable for any misuse of our products once delivered.

   • Colors, sizes, and designs may vary slightly due to screen settings or handmade/printing processes.

6. Contact Us

   • For questions about your order, email us at info@timelesstouch.com.co.